• Shipping and Handling Charges
• Return Policy
• Canceling an Order
• Tracking Your Packages
• Customer Service
• Disclaimer
• Security and Privacy

Shipping And Handling Charges

*Shipping options do not include order processing time.
 

Return Policy Top

We guarantee your satisfaction with all curtainsonsale.com merchandise. You may return or exchange any unused and unwashed merchandise if you are dissatisfied with your purchase within 30 days after the shipping date.

All returns require a Returned Merchandise Authorization number ( RMA ). Please do not return any merchandise without obtaining a RMA. In order to obtain a RMA along with return instructions and the correct return address, please send an e-mail to: rma@curtainsonsale.com.

Once your return is received and processed we will issue a credit within 4 weeks to the credit card used to make the purchase in the amount of the purchase price (excluding shipping and handling charges). Please note that you are responsible for shipping and handling charges on returned merchandise. In order to ensure your return is safe and documented , send your package via a prepaid, in the original package, insured and traceable method. Sorry, shipping charges are nonrefundable.

We apologize if we have inadvertently sent you incorrect merchandise. If this happens to be the case, you will be reimbursed for the cost of returning the merchandise. You will not be charged any additional shipping and handling charges for replacement merchandise shipments.

We will process replacement merchandise shipments with the shipment method of the original order.

Clearance items, customized items, monogrammed items, products with cut label, cannot be returned. Clearance and Sale items may only be exchanged for items of equal or greater value.

Items must be returned within 21 days of delivery. Merchandise returned without a RMA number or after 21 days with RMA number will be charged a 25% restocking fee. Items returned after 30 days of receipt will not be accepted for return, will receive no credit and no exchange and will not be returned to the sender.


Gift Boxes are not refundable.

Canceling an Order Top

You may cancel an order at any time prior to processing at our center by calling 212-563 9216 or email us at cservice@curtainsonsale.com . Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.

Tracking Your Packages Top

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

UPS

Package tracking: www.ups.com/tracking/tracking.html

U.S. customer service: 1-800-PICK-UPS (1-800-742-5877)

Disclaimer Top

CURTAINSONSALE.COM AND / OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS FOR ANY PURPOSE. ALL SUCH DOCUMENTS AND RELATED GRAPHICS ARE PROVIDED " AS IS " WITHOUT ANY WARRANTY OF ANY KIND. CURTAINSONSALE.COM  DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL CURTAINSONSALE.COM  AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS INFORMATION. YOU ACKNOWLEDGE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, THAT YOU SHALL ASSUME TOTAL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH SERVICING OR REPAIRS OF EQUIPMENT EMPLOYED IN CONNECTION WITH USE OF THIS SITE, AND THAT CURTAINSONSALE.COM  SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF THIS SITE.

Miscellaneous Top

This site is controlled and operated by curtainsonsale.com from its offices in New York, New York. This Agreement shall be construed in accordance with the laws of the State of New York, without regard to conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of New York, County of New York and / or Southern District of New York. Any feedback you provide at this site shall be deemed to be non-confidential and the sole property of curtainsonsale.com.   Security and Privacy Top Your credit card information is safe at Curtainsonsale.com. Besides your credit card information, all information about your order is processed on our secure server by SSL, which transforms the data into an unreadable format, prior to transmission. Our secure back-end systems utilize industry standard components to ensure the security of your personal information. Actually a credit card purchase at Curtainsonsale.com is just like any other purchase using your credit card at a retail store. Curtainsonsale.com respects concerns about personal privacy. We only collect information necessary for the sole purpose to handle our customers orders. All information you provide is considered confidential and restricted solely to the use of Curtainsonsale.com. This information is not shared or distributed in any way , except the provision of appropriate information to parties involved with order processing procedures. We may also disclose information if required by law or demanded by law enforcement authorities.   Customer Support: cservice@curtainsonsale.com   Corporate Information Top Curtainsonsale.com 33 Saint Marks Place New York, NY 10003 (212) 563 9216